FAQ-Frequently Asked Questions

About Our Jewelry

What materials are used in your jewelry?

All our pieces feature authentic crystals and gemstones, carefully selected for their quality and energy. We offer metals, including copper, gold-filled, and hypoallergenic materials for settings and chains. Each piece is handcrafted with attention to detail and durability.

Are your crystals natural or synthetic?

We exclusively use natural, genuine crystals and gemstones. Each stone is unique with its own natural variations in color, pattern, and energy, making every piece of jewelry one-of-a-kind.

How do I choose the right crystal for me?

You can choose based on the crystal's metaphysical properties, color preference, or simply what you're drawn to intuitively. We provide detailed descriptions of each crystal's traditional meanings and energies to help guide your selection.

Ordering & Shipping

How long will it take to receive my order?

Processing time is typically 1-3 business days. Domestic US shipping usually takes 3-7 business days.

Do you offer tracking?

Yes, all orders include tracking information. You'll receive a tracking number via email once your order ships.

What if my item arrives damaged?

We carefully package all jewelry to prevent damage, but if your item arrives damaged, please contact us within 48 hours with photos. We'll work with you to resolve the issue promptly.

Care & Maintenance

How should I care for my crystal jewelry?

Store your jewelry in a cool, dry place away from direct sunlight. Clean gently with a soft cloth. Avoid exposing crystals to harsh chemicals, perfumes, or prolonged water exposure. Remove jewelry before swimming, showering, or exercising.

Can I wear my crystal jewelry in water?

We recommend removing crystal jewelry before water exposure. Some crystals are water-sensitive and can be damaged, and metals may tarnish with repeated water contact.

How do I cleanse and recharge my crystals?

Popular methods include moonlight (especially full moon), sunlight (brief periods for most crystals), sage smoke, or placing on selenite. Avoid water cleansing unless you're certain your crystal type is water-safe.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unworn items in original condition. Custom or personalized pieces are final sale. Please contact us to initiate a return.

Do you offer exchanges?

Yes! If you'd like a different size, style, or crystal type, contact us within 30 days and we'll help arrange an exchange.

How long do refunds take?

Once we receive your return, refunds are processed within 5-7 business days to your original payment method.

Custom Orders & Sizing

Do you accept custom orders?

Yes! We love creating custom pieces. Contact us with your vision, preferred crystals, and any specific requirements. We'll work with you to bring your dream jewelry to life.

How do I determine my ring or bracelet size?

We provide sizing guides on our product pages. For rings, you can use a printable ring sizer or measure an existing ring. For bracelets, measure your wrist circumference and add 0.5-1 inch for comfort.

Payment & Security

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and other secure payment methods through our checkout. All transactions are encrypted and secure.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and secure payment processing. We never store your complete payment information on our servers.

Contact & Support

How can I contact you?

You can reach us through our contact form, email, or social media channels. We typically respond within 24-48 hours during business days.

Do you have a physical store?

We primarily operate online, but we also participate in select markets and events. Follow us on social media for updates on where you can find us in person!